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iSource - A Mortgage Lead Generation
Specialist
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Mortgage specialists at iSource with vast experience, fulfill varied Mortgage Industry needs. Training and development efforts at iSource is highly acknowledged and appreciated by our customers.
Mortgage
Support Services
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- Loan Underwriting Support
- Loan Verification
- Technical Support
- Query Resolution
- New Loan Set-up
- Pre paid or Due Collection Calls
- Overdue Payment Processing
- Appointment Setting
- Confirmation Mails
Key
Differentiators 
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- Best Practices - Tools - Training
- Our Mortgage Support Software controls your messaging, CRM, business marketing, mortgage qualification processes and data collection.
- Professional customer service interactions, at the right time, with the right contact channel, with all the appropriate CRM data.
- System is easy-to-use and manage: CRM efficiency saves money each day.
- Compliant and fully tested with all 'Do Not Call' call center international regulations.
- Call (and data) transfer or conferencing: Our software makes it easy for agents to transfer calls and data to marketing loan officers where ever they may be located.
- Capabilities
- Operations : Open 24 hours a day, 365 days per year. In business since 2003
- Call Center Facilities : Five locations in India with over 200 Work stations.
- Software: All software is custom written to utilize our on-line database system.
- Hardware: Our Pentium-Based Client/Server Network of Unix computers are capable of handling over 100,000 transactions per hour with an instantaneous response.
- Internet-Based Agents: All CSR workstations are web-enabled in addition to e-mail and text chat response capabilities.
- Call Enhancement: Enhanced Call Routing, Interactive Voice Response, Voice Mail and Direct Connect Transfer are available.
- Scalability
- iSource is large enough to handle high call volumes, but small enough to meet the needs of each client individually. Unassailable India edge is the key differentiator in our on-demand capacity ramp-up capability.
How
to Outsource?
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Step I
Expression of Interest
Potential Customers express interest on Outsourcing. Briefs their need.
Step II
Requirement Gathering & Analysis
Based on the industry specialty, iSource's Business Analysts scientifically gathers client systems and needs. Requirement analysis is done with specific domain and product/service knowledge base.
Step III
Project Specification Finalization & Proposal
Project specifications with clear service level metrics are finalized. iSource's Key Account Manager will prepare and submit final proposal and SLA .
Step - IV
Resource Allocation and Process Training
Respective Practice head meticulously picks resources in lieu with project specification.
Process Trainer interacts with Client representative and prepares Process Manual.
Process training imparted to allocated resources
Step V
Pilot Phase
Practice Head at iSource would run the pilot phase for an optimum sample. Thorough monitoring and fine tuning done to ensure SLA is kept intact along Client representative's contribution.
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